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TERMS AND CONDITIONS FOR USERS (BIKES, THREE WEALER, BUS, MINI BUS, LUXUARY BUS, BATTERY COMMERCIAL vehicle, ETC).
THIS DOCUMENT IS AN ELECTRONIC RECORD IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER, INCLUDING THOSE PERTAINING TO ELECTRONIC RECORDS AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
These Terms and Conditions ("Terms") govern your access to and use of the services ("Services") provided by Ms. Wer4u Techno Pvt. Ltd. through its platform, "Pik Bike" ("Platform"), accessible via mobile phones, computers, or any other devices ("Device"). These Terms, along with any agreements or arrangements executed or accepted by you ("you," "your," "User," or "Customer"), establish a legally binding contract between you and Ms. Wer4u Techno Pvt. Ltd. ("Company," "we," "us," or "our").
All Services provided by the Company are delivered solely through the use of the Pik Bike platform. These Terms outline the rights, responsibilities, and obligations of both the Company and the User in connection with the Services.
Please read these Terms carefully before using the Platform, registering on the Platform, accessing any material or information through the Platform, or availing of any Services. By accessing, using, or interacting with the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms without any limitation or qualification. If you do not agree with these Terms, you are requested to refrain from accessing the Platform or availing of the Services.
These Terms expressly supersede any previous agreements, arrangements, or understandings between you and the Company. Your continued use of the Platform constitutes your unconditional acceptance of all the Terms, conditions, and notices contained herein, including any modifications, additions, or amendments made by the Company from time to time and posted on the Platform.
We provide the following services (“Services”) to you through the “Pik Bike APP” operated by Ms. Wer4u Techno Pvt. Ltd.::
By accessing the Platform and availing the Services, you represent, warrant, and undertake the following:
You confirm that you are at least 18 years of age for the purpose of registering and creating an account on the Platform.
The Services are not available for use by persons under 18 years of age. You shall not authorize any third party to use your account and must not allow persons under 18 to avail Services through Captains unless accompanied and supervised by you. You accept full responsibility for the safety and use of Services by such minors, and “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. shall bear no liability for any consequences arising therefrom.
If the Company obtains credible evidence that you have misrepresented your age, it reserves the right to deactivate your account without liability and you shall not be entitled to claim any compensation or insurance from the Company.
Captains/Drivers must submit valid documentation including Aadhaar Card, Vehicle Registration Certificate (RC), Driving License, Pollution Certificate, Insurance Certificate, and, if the Captain is not the vehicle owner, an Authorization Letter from the owner. All documents are subject to verification by third-party services.
It is mandatory for Captains/Drivers to possess a Commercial Registration Number for their vehicle. If not currently held, the Captain/Driver must upgrade the vehicle’s registration to commercial status within a reasonable timeframe.
The Company (“Pik Bike”) shall not be liable if a vehicle fails to meet legal requirements such as pollution standards, insurance validity, or any expired documents. The Company reserves the right to suspend the driver’s account without prior notice under such circumstances.
Drivers/Captains must immediately inform the Company if they change their vehicle at any time.
The Company does not require or collect any banking or financial information from Captains/Drivers or passengers. The “Pik Bike APP” provides a digital wallet for Captains to recharge; a fixed commission platform usage charge is deducted from this wallet upon ride acceptance, which constitutes the Company’s sole profit.
Accounts will be deactivated and permanently closed if the Captain is under 18, submits forged or tampered documents, or if multiple accounts are opened using the same Aadhaar Card or other documents.The official “Pik Bike” applications are available only via Google Play Store and Apple iOS Store. The passenger app is named “Pik Bike,” and the driver app is named “Pik Bike APP Driver.” The Company disclaims responsibility for apps downloaded from any other sources.
These Terms are legally binding and enforceable against you. You represent that you have not been subject to insolvency proceedings or declared insolvent by any authority. Should this status change after registering with “Pik Bike APP,” you must notify the Company immediately at contact@pikbike.com.
The Company helpline number is 18003095959. Calls may be recorded and shared with judicial authorities if necessary. Official communication language is Hindi, with regional languages added as required. Customer care operates Monday to Saturday during office hours. Email queries at contact@pikbike.com may take up to 7 days for resolution. You confirm that you are not restricted by any legal, regulatory, judicial, or other authority from accessing the Platform or availing Services.
You agree to use the Services only for lawful purposes and in compliance with these Terms. By using the Platform or Services, you authorize “Pik Bike” and its third-party agents to collect and verify your information in accordance with the Privacy Policy, including sensitive personal data. You agree to provide true, accurate, current, and complete information when requested. You acknowledge that verifying the accuracy of your information is your responsibility, and the Company is not liable for any errors.
Points System for Captains/Drivers:
Service request points deducted upon acceptance are non-refundable. If a Captain/Driver declines a ride after acceptance, no points will be refunded. Points cannot be transferred, sold, or assigned; they are digital tokens used exclusively for ride acceptance.
Points in the wallet cannot be withdrawn or converted into cash. If during or before a ride the Captain/Driver discovers that the passenger is involved in illegal activities, carrying illegal weapons, or contraband, the Company reserves the right to report to appropriate authorities. The Captain/Driver may also request the passenger to exit the vehicle immediately.
The Captain/Driver has the right to request an OTP from the passenger before starting the ride, which the passenger must provide to commence the ride. Passengers must pay the Captain/Driver upon reaching the drop-off location before exiting the vehicle.
Upon completion of the ride, the passenger will receive a “RIDE COMPLETED” notification from the Company.
Captains/Drivers have sole discretion to accept or reject service requests. If a ride is declined after acceptance, fixed points will be deducted from the Captain’s wallet. The Company is not responsible for any illegal behavior by Captains/Drivers, including breaking traffic signals, drink-driving, or use of tobacco or related products during service. Communications from the Company must be acknowledged and viewed by passengers and Captains within a reasonable time.
Direct phone number sharing:
Passenger’s contact details are shared directly with the Captain/Driver; the Company is not liable for privacy in this case.
Masked number sharing:
Contact details are anonymized via a third party for privacy.
Fare is solely determined and set by the Captain/Driver through their account. The Company does not fix or influence fare pricing.
The Company offers a referral program through which Captains/Drivers may earn benefits using referral codes.
Captains, Drivers, and Passengers ("Users") accept full responsibility for all activities conducted through their respective accounts. Users agree to implement reasonable security measures to safeguard their account credentials, including usernames, passwords, and any third-party login information, to prevent unauthorized access. User accounts are personal and non-transferable. They may not be assigned, sold, or otherwise transferred to any third party.
Users must promptly notify the Company if they suspect that their login credentials have been compromised or if their account is being accessed or used without authorization.
“Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. disclaims any liability for losses or damages resulting from unauthorized use or breaches of account security. When a Passenger places a booking request on the Platform (“Service Request”), the Company will forward this request to available Captains or Drivers via an app-based device utilizing GPS-GPRS technology.
The acceptance or rejection of each Service Request is solely at the discretion of the Captain/Driver
Upon acceptance of a Service Request by a Captain/Driver, the Passenger will receive a notification containing the Captain’s/Driver’s details, including their name, contact number, and vehicle registration information.
The Company will make reasonable efforts to connect the Passenger with the Captain/Driver based on availability in or around the Passenger’s location at the time of the request.
Notwithstanding acceptance of the Service Request, the Captain/Driver may fail to reach the pick-up location or decide not to provide the service. The Company shall not be held liable in such cases.
The Company is not responsible if the Passenger fails to download the correct mobile application or access the proper web portal for the Platform.
For clarity, the Company acts solely as a facilitator and intermediary. It does not provide transportation or package delivery services directly. These services are rendered exclusively by independent third-party contractors (Captains/Drivers) who are not employees or agents of “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. or its affiliates.
The Company reserves the right to modify, discontinue, or introduce any mode of Service Requests or service offerings at its sole discretion.
Passengers shall use the Services solely for lawful purposes, adhering to all applicable laws of the Republic of India. Passengers must refrain from any conduct that is disreputable, harmful to the Company’s reputation, or otherwise unlawful.
Passengers are expected to treat Captains with respect and shall not cause any damage to the vehicle or engage in unlawful, threatening, harassing, or abusive behavior while using the Services.
The Company is not responsible for the behavior, actions, or inactions of Captains, nor for the quality or condition of the vehicles provided. Any contract for the provision of transportation or delivery services is strictly between the Passenger and the Captain. The Company is not a party to such agreements.
By accessing and using the Platform, the Passenger agrees to the following:
Termination of Access:
The Company reserves the right to immediately suspend or terminate the Passenger’s access to the Platform and Services in the event of any violation of these Terms or applicable laws.
The Passenger agrees that “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd., either directly or through its affiliates or third parties, may communicate with the Passenger regarding the Platform or Services via electronic means (such as push notifications), phone calls, WhatsApp Messenger, email, or in writing through other modes.
Any electronic communication will be deemed to be received by the Passenger within 24 hours of being sent via email, SMS, WhatsApp, or other online notification methods. Communications sent via postal mail will be considered received Ten business days after dispatch.
The accuracy, clarity, and timeliness of communications are subject to various external factors. “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. shall not be held liable for any non-delivery, delayed delivery, or distortion of communication in any manner whatsoever.
PASSENGERS ARE REQUIRED TO PAY THE CHARGES OR FAIR FOR SERVICES DIRECTLY TO THE CAPTAIN OR DRIVER THROUGH THE AVAILABLE PAYMENT METHODS UPON COMPLETION OF THE RIDE. THE COMPANY DOES NOT COLLECT ANY CHARGES ON BEHALF OF THE CAPTAIN OR DRIVER.
CAPTAINS AND DRIVERS ARE REQUIRED TO MAINTAIN A PREPAID WALLET WITHIN THE APPLICATION. THE WALLET MUST BE RECHARGED THROUGH THE COMPANY USING THE PAYMENT GATEWAY INTEGRATED INTO THE APPLICATION.
UPON COMPLETION OF EACH RIDE, A FIXED NUMBER OF POINTS WILL BE DEDUCTED FROM THE CAPTAIN OR DRIVER’S WALLET BY THE COMPANY AS PER THE AGREED COMMISSION STRUCTURE. Platform Usage Charges.
UPON COMPLETION OF THE RIDE, THE PASSENGER SHALL MAKE THE PAYMENT DIRECTLY TO THE CAPTAIN OR DRIVER THROUGH CASH, ONLINE PAYMENT, OR ANY OTHER AVAILABLE PAYMENT METHOD. “Pik Bike APP” UNDER MS. WER4U TECHNO PVT. LTD. IS NOT RESPONSIBLE FOR THE SETTLEMENT OF CASH PAYMENTS OR ANY ONLINE PAYMENT DIRECTLY TO THE DRIVER/ CAPTAIN MADE DIRECTLY TO THE CAPTAIN OR DRIVER.
CAPTAINS AND DRIVERS MAY ONLY RECHARGE THEIR WALLET THROUGH A THIRD-PARTY PAYMENT GATEWAY INTEGRATED INTO THE APPLICATION. UPON SUCCESSFUL PAYMENT, THE MERCHANT ACCOUNT WILL DISPLAY AS “WER4U TECHNO PVT LTD.”
IF THE MERCHANT ACCOUNT DOES NOT DISPLAY AS “WER4U TECHNO PVT LTD” AFTER THE WALLET RECHARGE, THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY REFUND OR COMPENSATION.
THE RATES FOR SERVICES AND ANY APPLICABLE CANCELLATION FEES WILL BE DISPLAYED ON THE PLATFORM.
THE COMPANY RESERVES THE RIGHT TO UPDATE OR AMEND THE CHARGES FOR SERVICES AT ITS SOLE DISCRETION.
PASSENGERS ARE RESPONSIBLE FOR STAYING INFORMED ABOUT THE PREVAILING CHARGES.
PASSENGERS AGREE TO PAY FOR ALL SERVICES OBTAINED FROM CAPTAINS THROUGH THE PLATFORM USING CASH, ONLINE PAYMENT, OR ANY OTHER MODE SPECIFIED. IF THE ONLINE PAYMENT IS UNSUCCESSFUL, THE PASSENGER MUST SETTLE THE CHARGES THROUGH CASH. THE COMPANY IS NOT RESPONSIBLE FOR CASH OR ONLINE PAYMENT SETTLEMENTS BETWEEN THE PASSENGER AND THE CAPTAIN.
IN ORDER TO FACILITATE PAYMENTS VIA THE UNIFIED PAYMENTS INTERFACE (UPI), THE COMPANY RESERVES THE RIGHT TO INITIATE VERIFICATION OF THE BANK ACCOUNT AND/OR VIRTUAL PAYMENT ADDRESS (VPA) DETAILS OF THE CAPTAINS OR DRIVERS. SUCH VERIFICATION MAY BE CONDUCTED THROUGH A THIRD-PARTY SERVICE PROVIDER ENGAGED BY THE COMPANY. BY REGISTERING ON AND/OR USING THE PLATFORM, THE CAPTAIN OR DRIVER EXPRESSLY CONSENTS TO SUCH VALIDATION AND VERIFICATION PROCEDURES.
ALL PAYMENTS MADE BY PASSENGERS FOR THE SERVICES RENDERED THROUGH THE PLATFORM SHALL BE DEEMED FINAL AND NON-REFUNDABLE, UNLESS OTHERWISE MANDATED BY APPLICABLE LAW. UPON SUCCESSFUL COMPLETION OF A RIDE, AN INVOICE SHALL BE AUTOMATICALLY GENERATED BY THE RESPECTIVE CAPTAIN OR DRIVER AND PROVIDED TO THE PASSENGER. THIS INVOICE SHALL BE ACCESSIBLE EITHER VIA THE PASSENGER’S REGISTERED EMAIL ADDRESS OR THROUGH THE “TRIP DETAILS” SECTION WITHIN THE APPLICATION.
COMMISSION-Platform usage charges BASED EARNINGS ON WALLET RECHARGE Pik Bike DERIVES ITS PRIMARY REVENUE THROUGH COMMISSIONS Platform usage charges APPLIED ON WALLET RECHARGES MADE BY CAPTAINS OR DRIVERS REGISTERED ON THE PLATFORM. UPON SUCCESSFUL RECHARGE OF A SPECIFIED AMOUNT, AN EQUIVALENT NUMBER OF POINTS SHALL BE CREDITED TO THE RESPECTIVE CAPTAIN’S OR DRIVER’S WALLET. FOR ILLUSTRATIVE PURPOSES, A RECHARGE OF ₹50 SHALL RESULT IN THE ALLOCATION OF 50 POINTS TO THE WALLET.
A PREDETERMINED NUMBER OF POINTS SHALL BE DEDUCTED AUTOMATICALLY FROM THE CAPTAIN’S OR DRIVER’S WALLET UPON RECEIPT AND SUBSEQUENT ACCEPTANCE OF A RIDE REQUEST. SUCH DEDUCTED POINTS SHALL CONSTITUTE THE SERVICE COMMISSION Platform usage charges CHARGED BY Pik Bike AND SHALL BE RETAINED BY THE COMPANY AS REVENUE. FOR THE AVOIDANCE OF DOUBT, THE FARE PAYABLE BY THE PASSENGER FOR ANY RIDE FACILITATED THROUGH THE PLATFORM SHALL BE TRANSACTED DIRECTLY BETWEEN THE PASSENGER AND THE RESPECTIVE CAPTAIN OR DRIVER. Pik Bike DOES NOT ACT AS A PAYMENT INTERMEDIARY AND DOES NOT COLLECT, HOLD, OR DISBURSE FARE PAYMENTS. ACCORDINGLY, THE COMPANY BEARS NO RESPONSIBILITY OR LIABILITY IN RESPECT OF ANY INCOME TAX, PROFESSIONAL TAX, GOODS AND SERVICES TAX OR OTHER STATUTORY OR REGULATORY OBLIGATIONS ARISING FROM THE EARNINGS OF CAPTAINS OR DRIVERS.
The Drivers and/or Captains hereby acknowledges and agrees that the Platform Provider ("Company") is only providing access to an online technology platform to facilitate booking of transportation services by commuters.
The Company does not engage in transportation services nor does it collect fare or consideration from commuters for rides booked through the platform. All payments for transportation services shall be made directly by commuters to the Driver/Captains, either in cash or through any digital payment method facilitated directly between the commuter and Driver. The Driver/Capain shall be solely responsible for complying with all applicable tax laws, including registration, invoicing, payment and filing of returns under the Central Goods and Services Tax Act, 2017, State GST Acts, and related rules, in respect of any fare or consideration collected from commuters.
The Company shall not be liable for any tax, penalty, interest, or demand that may arise in respect of the fare collected by the Driver/Capain for transportation services.
The Company shall raise tax invoices on the Driver towards platform usage services, and applicable GST at prevailing rates shall be charged thereon.
Pik Bike SHALL BE RESPONSIBLE FOR REMITTING APPLICABLE GOODS AND SERVICES TAX (GST) SOLELY IN CONNECTION WITH WALLET RECHARGES UNDERTAKEN BY CAPTAINS OR DRIVERS FOR THE PURPOSE OF ACCEPTING RIDE REQUESTS VIA THE PLATFORM. THE COMPANY SHALL NOT BE LIABLE TO REMIT ANY TAX ON INCOME OR EARNINGS DERIVED BY CAPTAINS OR DRIVERS FROM FARE PAYMENTS RECEIVED DIRECTLY FROM PASSENGERS.
IN ADDITION TO EARNINGS FROM COMMISSION-BASED SERVICES Platform Usage Charges, Pik Bike MAY ALSO DERIVE SUPPLEMENTARY REVENUE THROUGH THE HOSTING OF THIRD-PARTY ADVERTISEMENTS WITHIN THE APPLICATION. SUCH ADVERTISEMENTS MAY ORIGINATE FROM AFFILIATE ENTITIES, PARTNER ORGANIZATIONS, OR INDEPENDENT ADVERTISERS, AND SHALL BE GOVERNED BY SEPARATE COMMERCIAL ARRANGEMENTS OR ADVERTISING AGREEMENTS EXECUTED BETWEEN THE PARTIES CONCERNED.
The information and recommendations provided on or through the Platform are for general informational purposes only and do not constitute professional advice.
While “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. will make reasonable efforts to maintain the accuracy, completeness, and uninterrupted availability of the Platform and its content, the Company does not guarantee that the Platform is free from errors, defects, malware, viruses, or inaccuracies. The Company shall not be liable for any monetary loss, damage, or inconvenience caused by delays, failures, interruptions, or errors in the operation of the Platform.
Liability for Platform Usage:The Company shall not be liable for any damages arising from the use or inability to use the Platform, including but not limited to:
Delays in electronic communications or data transmission;
Interception or manipulation of electronic communications by third parties or malicious software;
The transmission of viruses, trojan horses, or other harmful components.
The Company shall not be liable for any damages arising from the use or inability to use the Platform, including but not limited to:
Delays in electronic communications or data transmission;
Interception or manipulation of electronic communications by third parties or malicious software;
The transmission of viruses, trojan horses, or other harmful components.
International Access and Compliance:
If the Passenger chooses to access the Platform from a location outside India, such access is undertaken at their own risk, and they shall be solely responsible for complying with applicable local laws and regulations. The mere ability to access the Platform from outside India does not imply that the laws of such foreign jurisdictions apply to these Terms. The Company accepts no liability for non-compliance with foreign laws.
Service Interruptions and Limitations:
Access to the Platform and Services may be restricted, delayed, or interrupted due to various factors beyond the Company’s control, including but not limited to:
a. Hardware or network failures, including malfunctions of servers, telecommunication lines, mobile devices, and other equipment;
b. Software issues, such as bugs, viruses, configuration problems, incompatibility, and firewall restrictions;
c. System overload or capacity issues;
d. Natural disasters, including severe weather, earthquakes, fires, floods, and other acts of God;
e. Power outages or utility service disruptions;
f. Labor strikes, civil unrest, wars, riots, or other acts of insurrection;
g. Governmental or regulatory restrictions, legal orders, or judicial interventions; and
h. Any other circumstances beyond the Company’s reasonable control.
Third-Party Services Disclaimer:
The quality, reliability, and performance of the Transportation Services and Package Services requested through the Platform are solely the responsibility of the Captain providing such services. The Company shall not be liable for any deficiencies or issues arising from the services provided by Captains. Passengers may address complaints regarding such services to the Company via the designated email address, as notified from time to time.
No Warranty or Guarantee:
The Company makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Platform or Services. Without limiting the foregoing, the Company expressly disclaims any and all warranties, whether express, implied, statutory, or otherwise, including but not limited to:
The Platform and Services are provided strictly on an “as-is” basis. All implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement of third-party rights, are expressly excluded and disclaimed to the maximum extent permitted by law.
The Passenger acknowledges and agrees that the entire risk arising from the use of the Platform and Services remains solely with them, and the Company shall not be held responsible for any resulting loss or damage.
Ms. Wer4u Techno Pvt. Ltd. is the sole owner and lawful licensee of all rights to the Platform (including any digital media) and its contents. This includes, but is not limited to, the design, layout, text, images, graphics, sound, video, and other elements of the Platform. All such content embodies trade secrets and Intellectual Property Rights protected under applicable copyright, trademark, and other proprietary laws globally. Ownership of all rights, titles, and interests in the Platform and its contents remains with the Company, except for third-party content and external website links, which are the property of their respective owners.
Definition of Intellectual Property Rights "Intellectual Property Rights" refers to all forms of intellectual and proprietary rights, including but not limited to:
and includes all registrations, applications, renewals, and extensions thereof in any jurisdiction.
Reservation of Rights
All rights not expressly granted under these Terms or otherwise by the Company are reserved. The content provided on the Platform is intended solely for general information and personal use, and users assume full responsibility for its use.
Third-Party Content and Endorsements
The Company does not guarantee, represent, or endorse the accuracy or reliability of any information, advertisement, or material accessed through third-party services or external links on the Platform. Any reliance on such materials is solely at your own risk.
Trademarks and Logos
All icons, logos, service marks, and word marks associated with Pik Bike are registered or unregistered trademarks of the Company and are protected under applicable intellectual property laws. Unauthorized use, reproduction, or publication of these marks is strictly prohibited.
Limited License to Use the Platform
Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable license to download and install one copy of the Platform on your personal mobile device for personal, non-commercial use.
As between the Customer and Pik Bike, all rights, titles, and interests in the following remain with the Customer:
License to Use Customer Information
The Customer grants Pik Bike a limited, non-exclusive, royalty-free, worldwide license to use Customer Information as necessary to operate, maintain, and improve the Platform and to provide services. Additionally, the Customer grants a non-exclusive, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute Other Information as part of Aggregated Statistics.
Data Accuracy and Responsibility
The Customer is solely responsible for the accuracy, legality, integrity, and appropriateness of all Customer Information. Pik Bike agrees to use such data solely in accordance with these Terms and the applicable Privacy Policy.
Monitoring and Aggregation
Pik Bike may monitor usage of the Platform and Services by the Customer and its authorized users. Data derived from such use may be used in an aggregated and anonymous manner to generate statistical and performance insights ("Aggregated Statistics").
Ownership of Aggregated Statistics
All rights, titles, and interests in Aggregated Statistics and related Intellectual Property Rights belong solely to Pik Bike.
Permitted Use
The Customer agrees that Pik Bike may:
License, sublicense, sell, assign, distribute, or commercially exploit the Platform in any way to third parties.
Modify, adapt, or create derivative works based on the Platform.
Mirror, frame, or link the Platform on any other server, website, or device.
Reverse engineer or attempt to derive the source code of the Platform, including to:
While using the Platform, you may come across links to third-party websites, services, or promotions offered by Captains, advertisers, or sponsors. These links are provided for your convenience and may allow you to engage in transactions or communication with those third parties. However, such third-party websites and services are not under the control of Ms. Wer4u Techno Pvt. Ltd., and the Company assumes no responsibility for them. Accessing these third-party sites is entirely at your own risk.
Please note that these external websites may place their own cookies, collect data, or request personal information. Users are strongly advised to review the terms of use and privacy policies of these websites before accessing or using them. Pik Bike disclaims all liability arising from your use of such third-party services.
Pik Bike provides an in-app SOS feature designed to enhance user safety. In the event of an emergency, you may activate the SOS feature by tapping the red emergency button available within the Pik Bike App. This action will alert the internal emergency response team of Ms. Wer4u Techno Pvt. Ltd., who will treat such cases with utmost priority.
In case of an accident or critical incident, the Customer may also use the SOS feature to request an ambulance. The platform may notify your trusted emergency contacts, provided such contact information has been shared with Pik Bike in advance.
You agree that the SOS feature is to be used strictly for genuine emergencies. Any misuse of this feature is strictly prohibited. In cases of abuse or false alerts, Pik Bike reserves the right to take appropriate legal or disciplinary action in accordance with applicable laws and internal company policies.
Term of Agreement
These Terms constitute a binding contract between you and Ms. Wer4u Techno Pvt. Ltd. and remain in effect for an indefinite period unless terminated by either party. You may terminate this agreement at any time by permanently deleting your account from the Platform.
Termination by the Company
The Company reserves the right to suspend or terminate your access to the Platform and/or the Services immediately and without prior notice if:
Notice of Termination
While the Company is not obligated to provide advance notice of termination, it may notify you of such termination after the fact, in accordance with these Terms.
Force Majeure
Neither party shall be held liable for any failure or delay in performance resulting from events beyond their reasonable control, including but not limited to: natural disasters, acts of God, strikes, lockouts, riots, explosions, floods, storms, or other unforeseen events.
Legal Recourse
In addition to suspending or terminating your access for violations of these Terms, the Privacy Policy, or applicable laws, the Company reserves the right to initiate legal action against you if your actions are deemed to constitute fraud, misuse, or if they are harmful to the interests of the Company, its users, Captains, or any third-party associated with the Platform.
No Waiver
The Company’s failure to enforce any provision of these Terms or to insist on your strict compliance shall not constitute a waiver of any of its rights under these Terms.
Location Information
The Company ("Pik Bike") collects users' location data to enable ride services, provide support, enhance safety, detect fraud, and comply with legal obligations. Location data (including GPS coordinates and WiFi data) is collected based on the app settings and device permissions
Passengers:
Location is collected when the app is active in the foreground or background—from the moment a ride is requested until completion. Passengers may choose to disable precise location sharing and manually enter pick-up and drop-off addresses or coordinates into the app.
Drivers / Captains:
Location is collected when the app is active in the foreground or background while in Driver mode. The Company may continue to collect precise location for a limited period after Driver mode is exited, to investigate ride-related incidents.
Transaction Information
The Company collects details related to transactions on the platform, such as fare amounts, payment method, transaction time and date, route, and distance traveled.
Data collected includes:
Access dates and times, viewed pages and features, app crashes, and system activity.
In-app activity recordings (with your explicit consent). Communications metadata (e.g., time, date, and content of communications between users and/or with the Company). Usage of third-party services before interacting with the Platform (for marketing and analytics). This information may be used to provide customer support, improve services, resolve disputes, detect violations, and enhance safety.
The Company collects data about your device, including:
Device name, model, OS version, user agent, IP address, mobile carrier, browser type, screen settings, battery status, language/time zone settings.
Mobile sensor data such as speed, direction, acceleration, and altitude. Installed applications (for authentication and fraud prevention).
User and Trip IDs
A unique user ID is automatically generated when you create an account. A trip ID is assigned to each ride for tracking and reference purposes.
Sharing with Service Providers
We may share personal information with third-party service providers for business purposes, including:
Business Transfers
In the event of a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of the assets.
Legal Compliance and Protection of Rights
The Company may disclose your information where required by law, legal process, or to protect the rights, property, or safety of the Company, its users, or others.
With Your Consent
We may share your personal data for additional purposes when you have given explicit consent or directed us to do so.
De-Identified or Aggregated Data
We may share anonymized or aggregated information that no longer identifies you personally, for analytics, reporting, or business purposes.
Accessing, Receiving, and Updating Your Information You may access, review, and update your personal information through your account settings within the “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. Alternatively, you may contact us at https://pikbike.com/ to request assistance. You also have the right to request a copy of the personal data processed by the Company (“Pik Bike”). Upon request, we will provide your information in a structured, commonly used, and machine-readable format.
Device Controls
Your mobile device or operating system may offer settings that allow you to control or disable the sharing of certain location or device data with “Pik Bike”. Please refer to your device settings for more details.
Objections and Withdrawal of Consent
You have the right to object to the processing of your personal data where such processing is based on our legitimate interests. Where the processing is based on your consent, you may withdraw that consent at any time. These rights may be exercised through the following means:
Push Notifications:
You can opt out of receiving push notifications by adjusting your preferences in the app settings or your device settings.
Marketing Emails and Messages:
You can unsubscribe from marketing communications by clicking the “unsubscribe” link provided in those emails or messages.
Marketing Calls:
You can opt out of receiving marketing-related calls either during the call itself or by contacting us at https://pikbike.com/.
Cookies and Tracking Technologies:
You can delete cookies and modify cookie preferences through your web browser settings. Note that disabling cookies may affect the functionality of certain features on our website or app.
Restrictions on Data Use
You may request that we restrict the processing of your personal data in certain circumstances. Please note that we may continue to process your information where required or permitted by applicable law.
Right to Lodge a Complaint
In accordance with applicable data protection laws, you may have the right to lodge a complaint with your local data protection or supervisory authority if you believe your rights have been violated.
To maintain the safety, security, and lawful use of the “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd., all users are required to adhere to the following terms regarding app authenticity and usage:
1. Official Sources Only
The “Pik Bike APP” is officially available exclusively through the following authorized channels:
Google Play Store (Android)
Apple App Store (iOS)
Our official website: https://pikbike.com/
Downloading or installing the app from any other source is strictly prohibited and will be considered unauthorized usage.
2. Prohibition of Third-Party Installations
Installation of the app through the following means is not permitted:
Third-party websites or links
APK files from external sources
Peer-to-peer file-sharing platforms
Modified or repackaged versions of the app
Such versions may contain malware, spyware, or malicious code and are not covered under our security policy or eligible for support.
3. User Responsibility
By using the “Pik Bike APP”, you acknowledge and agree that:
You are solely responsible for ensuring the app is downloaded from an official and authorized source.
The Company is not liable for any loss, data theft, or security breaches arising from the use of unauthorized or counterfeit app versions.
Any suspicious activity or security concern should be immediately reported to our support team via the contact information available on https://pikbike.com.
4. Legal Enforcement
The Company reserves the right to:
Suspend or terminate access to the app or services for users found using unofficial or altered app versions.
Initiate legal proceedings against individuals or organizations involved in distributing, modifying, or promoting fake or unauthorized copies of the “Pik Bike APP”.
5. Continuous Security Monitoring
To protect our users and the integrity of the platform, the Company employs advanced security technologies to detect:
Device tampering
Rooted or jailbroken devices
Unauthorized installation techniques
If any such activities are detected, access may be restricted or blocked to safeguard user data and platform functionality.
From time to time, “Pik Bike” may organize promotional campaigns, including but not limited to referral programs, car branding initiatives, and other marketing events.
To participate in such programs and to receive associated bonuses, payments, or benefits, users may be required to provide certain personal and vehicle-related information, including but not limited to:
Full name
Email address
Phone number
User ID
Home address
Social media account details
Vehicle type and images
All such information will be collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws.
Third-party services:
We may receive information about users from our service providers, which include background check and identity verification providers, insurance partners, financial services vendors and marketing service providers. if you choose to use a third-party communication application (such as WhatsApp) or sign up using a third-party service (such as Facebook), where this functionality is available, we may collect information from these services.
State authorities:
We may receive information about users from law enforcement agencies and other government authorities as required or authorized by law.
Other users or third parties:
Third parties may provide us with information about you, for example in connection with referral programs or through user support (such as information related to an incident or complaint, including audio, video, images, documents).
To improve and develop features and products
perform testing, research, data analysis, development and machine learning;
collect your feedback.
Legal basis:
our legitimate interest to give you the best “Pik Bike APP” Under Ms. Wer4u Techno Pvt. Ltd. experience. When express consent is required for certain cases we will obtain it separately.
send you marketing communications and ads, and make marketing calls to you;
provide you with personalized content and advertising on “Pik Bike”, and on third-party platforms;
organize contests, events, car branding and referral programs and other promotions.
Legal basis:
our legitimate interest in promoting “Pik Bike APP” Under Ms. Wer4u Techno Pvt. Ltd. . When express consent is required for certain forms of direct marketing, we will obtain it separately.
To protect rights and comply with legal requirements
comply with license or permit requirements, and any other applicable laws and regulations,
respond to law enforcement requests, government inquiries, subordinate courts, court orders, legal claims;
protect the rights and interests of the “Pik Bike APP” Under Ms. Wer4u Techno Pvt. Ltd. group, our users, or the public.
Legal basis: necessity to comply with our legal obligations, and our legitimate interests.
Changes
We may update this policy from time to time to reflect the changes in laws or in how we operate. When we update this policy, we will notify you by updating the "Last Updated" date at the top of this page and by posting the new Privacy Policy and providing any other notice required by applicable law. When you use “Pik Bike”, you are agreeing to the most recent terms of this policy.
You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company.
If any provision or part of a provision of these Terms is held to be invalid, unenforceable, or prohibited by applicable law, such provision or part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect as if such invalid or unenforceable provision had never been included.
i) You agree to indemnify, defend, and hold harmless the Company, its affiliates, licensees, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with:
Your breach or alleged breach of these Terms;
Your use or misuse of the Platform or Services;
Any claims brought by third parties related to your use of the Platform or Services.
ii) The Company reserves the right, at its sole discretion and at your expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder. You agree to cooperate fully with the Company in the defense and settlement of any such matter. The Company will use reasonable efforts to notify you promptly of any such claim.
iii) Under no circumstances shall the Company be liable for any indirect, incidental, punitive, special, or consequential damages, or any damages whatsoever, whether arising in contract, tort, negligence, strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.
iv) To the fullest extent permitted by law, the aggregate liability of the Company arising out of or in connection with these Terms or the Services shall not exceed the amount of Rs. 1,000 (Rupees One Thousand Only).
“Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. reserves the right to modify these Terms and Conditions from time to time as required. We will make reasonable efforts to inform you of such changes, but it is your responsibility to review the Terms and Conditions posted on the Platform periodically to stay updated.
The updated Terms and Conditions will supersede all previous versions and shall become effective immediately upon being posted on the Platform.
The Company may provide notices by: Posting a general notice on the Platform; or Sending an email to the email address registered in your account.
For any opinions, issues, or suggestions regarding the Platform and/or Services, please contact our Customer Care using the details below:
Customer Care Contact:
18003095959
contact@pikbike.com
Issues related to a specific Service Request or Captain must be reported within 24 hours of the service. Complaints, disputes, or grievances related to the Services should be addressed to:
Grievance Officer: Tulika Mallick
Email: tulika@pikbike.com or tulika.mallick01@gmail.com
Address: P26B CIT ROAD 3DR FLOOR. KOLKATA 700014
You may initiate a Package Service transaction on the Platform, where a Captain assists in sending package(s) to a specified location.
Package Services are provided directly by the Captain. “Pik Bike APP” under Ms. Wer4u Techno Pvt. Ltd. only acts as a technology facilitator and assumes no responsibility or liability for any deficiency in the Captain’s services.
The Company is not liable for any damage, loss, or deficiency related to the package(s).
You agree not to use Package Services for items that are illegal, hazardous, dangerous, or otherwise restricted or prohibited by law or these Terms.
You must provide accurate pickup, delivery, and return addresses. The return address will be used if delivery to the intended address fails.
Transit starts when the package is handed over to the Captain and ends when the Captain arrives at or near the delivery address.
If delivery cannot be completed, the Company is not liable for any damages incurred when returning the package to the return address.
The Company does not inspect the contents of packages and assumes no liability for them. However, if it becomes aware of illegal or dangerous items being transported, the Company reserves the right to report to authorities and take legal action.
You are solely responsible for packages handed to the Captain and should avoid sending items valued at INR 5,000 or more. The Company is not liable for theft or damage to such packages.
Service fees for Package Services are payable upon completion. You must clear previous payments before initiating a new Package Service.